Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected from:

• Website visitors
• Prospective customers requesting information or estimates
• Customers receiving services
• Individuals communicating with us via phone, SMS, email, or online forms

This Policy does not apply to third-party websites or services that are not owned or controlled by NextLevel Repipe.

2. Personal Information We Collect

A. Information You Provide Directly

We may collect the following categories of personal information:

• Identifiers: full name, phone number, email address
• Service and location information: property address, city, zip code, service location
• Customer communications: information provided through forms, estimate requests, scheduling tools, phone calls, emails, and SMS messages
• Service-related details: information about plumbing issues, repipe needs, project details, and scheduling preferences

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Pages visited, time spent on pages, referring and exit URLs

This information is collected using cookies, pixels, analytics tools, and similar technologies.

3. How We Use Personal Information

We use personal information for the following business and commercial purposes:

• To respond to inquiries, provide estimates, schedule appointments, and perform services
• To communicate with you regarding your request, estimate, appointment, or services
• To operate, maintain, and improve our website and services
• For internal business operations, recordkeeping, training, and quality assurance
• To detect and prevent fraud, abuse, or misuse
• To comply with applicable laws, regulations, and legal obligations

We do not use personal information for purposes materially different from those described above without providing notice where required by law.

4. SMS Text Messaging & Telephone Communications

A. SMS Consent

By providing your phone number and opting in, you expressly consent to receive SMS text messages from NextLevel Repipe related to your inquiry, estimate, appointment, or services.

• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance

SMS consent is not shared with third parties or affiliates. We do not sell, rent, or disclose phone numbers collected for SMS purposes for marketing by third parties.

B. Telephone Calls

We may contact you by phone regarding your inquiry, estimate, appointment, or service. Calls may be recorded for quality assurance and training purposes. If you do not wish to be recorded, please inform us at the beginning of the call.

5. Cookies, Analytics, and Tracking Technologies

We use cookies and similar tracking technologies to operate our website and understand how users interact with it.

Types of Cookies We Use

• Essential cookies: necessary for website functionality and security
• Analytics cookies: help us understand website traffic, usage patterns, and performance
• Functional cookies: remember preferences to improve user experience

Your Choices

You may control or disable cookies through your browser settings. If you choose to disable cookies, certain features of the website may not function properly. We do not use cookies to collect sensitive personal information or to engage in cross-context behavioral advertising.

6. How We Share Personal Information

We do not sell personal information.

We may share personal information only in the following limited circumstances:

A. Service Providers

We may share personal information with trusted vendors and service providers strictly to support our business operations. These providers are contractually required to protect your information and may not use it for their own marketing purposes.

B. Legal and Safety Purposes

We may disclose personal information if required by law or legal process, or when necessary to protect the rights, safety, or property of NextLevel Repipe, our customers, or others.

C. Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction in accordance with applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights & Choices

A. Opting Out of Communications

You may opt out of SMS communications at any time by replying STOP. You may also contact us to update or remove your information from our systems, subject to legal requirements.

B. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what categories of personal information we collect and why
• Request access to or deletion of your personal information (subject to legal exceptions)
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Not be discriminated against for exercising your privacy rights

Do Not Sell or Share: We do not sell personal information and we do not share personal information for cross-context behavioral advertising.

Requests may be submitted using the contact information below. We may need to verify your identity before processing requests.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Accessing third-party websites is at your own risk.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent revision. Continued use of our Services constitutes acceptance of the updated Policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: