Eunice L.
TLDR now because this will be long: Quick, fairly priced, good, communicative, and trustworthy. And they include patching!! Need I say more? Maybe not, but I want to so read on for more details: I am about to become your best friend if your house needs to be repiped because I have the absolute best referral. We had a leak in our home, which is inherently stressful, but then trying to figure out how to restore your home, who to trust with the work, and what is a fair price can feel like thrashing through a dense wilderness. However, after collecting estimates from other companies and speaking with others who had their homes repiped, NextLevel became a clear choice. When Jason came to give an estimate, he was earnest, knowledgeable, and confident. I could see he believed and took pride in his company's ethos. With his repiping experience, he said that he wanted to start his own company that did things differently, meaning he wanted to offer straightforward (i.e. not inflated) prices for quality work. He completely impressed me: he is the total package. This is what he offered: * One-day completion so you get water back on asap * Permits pulled ahead of time and inspections scheduled so it happens as fast as next day * WALL PATCHING INCLUDED * All for a very fair price (even for L copper) and a lifetime warranty Honestly, I had a few moments where I was like, "Is this too good to be true??" Plumbing companies and water remediation companies never include patching! And for a quick turnaround and very reasonable price?? I can now speak from experience that they are exactly what they say they are. While the work took longer than initially estimated, they absolutely finished in one day. The first inspection was scheduled for the next day (a Saturday), patching took place Monday, and we passed the final inspection easily on Wednesday. I admit that the repiping part was disorienting with the team descending on your home like Gandalf and the Rohirrim at Helm's Deep with the floor and plastic covers, the cacophony of multiple reciprocating saws, and seeing your house cut up like swiss cheese, but that's part of the process. Javier, the foreman, asked me if it was okay to remove a bathroom mirror he worried might break in the process. I gave my permission, but he safely removed it after all! Later, the patching team reinstalled it. Once the patching was done, it was like magic: all the holes were gone! And they did a phenomenal job matching the interior orange peel texture and the exterior stucco. Even the two inspectors who came to check their work were impressed. Jason also stayed communicative throughout the process, easily reached via text and providing updates. Furthermore, as a plumbing novice, I had assumed the p-traps under our kitchen sink would be included in the repiping (the emergency plumbers who stopped our immediate leak had removed them). I was dismayed when I saw they hadn't been installed at the end of a very long day because I was desperately looking forward to having the use of our kitchen sink again after a month without and washing dishes in the bathtub. When I messaged Jason about this he actually apologized, blaming himself for not checking, and offered to send someone out the next day to do so free of charge. It then clicked for me that the under-sink plumbing and repiping a home are two different work scopes. Jason confirmed this, but said he wanted to take care of it because he remembered it was important to me based on our initial walkthrough. He took responsibility for it even when technically it wasn't! After his plumber came to install the p-traps the next day, I almost cried for joy. And was grateful for his generosity. I thought Disneyland was the last place that provided customer service like this! Tips to make the repiping process easier: * Clear out sink cabinets ahead of time. If you know walls where work will be happening, clear space around there as well. But if items are heavy or difficult to move, they can help * The work is loud, so if you're usually home during the day, I'd highly recommend getting out. You can trust Jason's team with your home! * Keep what you need for the day accessible. Otherwise, it will get trapped behind the plastic covering Jason's team doesn't take shortcuts and they want to be a company that employs fair (even generous) and trustworthy practices. I can be guarded with contractors because I don't consider myself very shrewd in business, but it was a relief to put my guard down with Jason. At our last meeting, he and his brother Matthew even brought me a short extension cord for the new recirculation pump they installed even though earlier that day I'd told them I'd take care of it myself. In a time when finding reliable and quality service feels rare, Jason is a gift. They make a not fun job as easy as possible. This is a long review, but Jason and his team deserve the accolades and your trust!
